FAQs

Use warm water and PH neutral soap to clean all parts and allow to air dry. For sterilisation you can put the silicone packer into boiling water. Powder after cleaning with talc or corn starch to prevent tackiness and keep the prosthetic soft. The harness is machine washable **Remove black bar and rings before**.

We are in the very early stages with this business so we are still finding our way with the current demand of products we already have. However the future plan for the business is to help as many people as possible so please get in touch via email and we may be able to fulfill your needs.

Yes! We are based in the UK and ship worldwide. The most popular international countries are the US, Canada, Australia, New Zealand and Europe. Please take a quick look at the customs section for details on import fees.

We will try to despatch orders as soon as possible but during busier times there may be a 1-2 week production time. Shipping within the UK is 1-3 days delivery and International orders vary between 8-12 working days. These are not a guarantee but the service used (Royal Mail) is usually very reliable.

We package up or products in branded boxes and the boxes are inside plain grey envelopes. Very discreet on the doorstep.

We ship with Royal Mail the Uk's largest shipping company who are very reliable.

You will be provided with a tracking number with the despatch email so please check your emails and spam folder.

Sometimes there are unforeseen delays within the shipping services. Usually this is due to hold ups at customs and they do eventually move on and arrive at the final destination. If 30 days pass from despatch date please do not hesitate to contact us and we will try to resolve the issue.

Please check your local customs and import laws to see whether your order will incur any taxes or fees. Although additional fees are not usually necessary, it is your responsibility to pay them, as they are not included in your order total or postage cost. Failure to pay any required fees may result in your order being refused and sent back to us.

Please refer to our return policy page for full terms.

Our office hours are 09:00-17:00, and we work Monday-Friday. Please feel free to get in touch with us on the contact information listed below and we will endeavour to get back to you as soon as we can.